SHIPPING POLICY
| LOCATION | DELIVERY ADDRESS | ORDER CUTOFF TIME | ORDER HANDLING TIME | TRANSIT TIME | SHIPPING FEE (FLAT RATE) |
| United States | Address provided during checkout | 5:00 pm (GMT-07) Mountain Standard Time | 3-5 business days (Mon-Friday) | 7-15 business days (Mon-Friday) | $8.99 |
| Vietnam | Address provided during checkout | 5:00 pm (GMT+07) Mountain Standard Time | 3-5 business days (Mon-Friday) | 7-15 business days (Mon-Friday) | $2.99 |
We apologize for any inconvenience caused by shipping delays. If you have not received your package within 20 days of placing your order, please contact us at help@neromerch.com and we will get back to you as soon as possible on our business days (Monday to Friday).
If your order status shows that your package has been completed but you have not received it yet, please look around your delivery location for any hidden places. If you still cannot find your package, please contact the shipping company that was mentioned in the shipping confirmation email. If the problem is not resolved, please email our support team at help@neromerch.com and we will help you further.
TAX POLICY
- US: Tax rate is 6% across all states; shipping & handling fees not taxable.
- Vietnam: Tax rate is 0%; shipping & handling fees not taxable.
If you have any questions or concerns about our shipping and tax policies, please email us at help@neromerch.com. Our team will be happy to help you.